Billing Policies

Water & Sewer Bills

Water meters are read during the fourth week of each month and bills are mailed as close to the 25th of the month as possible. If you do not receive your bill, please call the Utility Billing Office at 850-279-6436, ext. 1100 after the 1st of the month. Meters are read one month but the billing for that month is not mailed until the following month. Non-receipt of a bill does not exempt you from the consequences of non-payment.

Payment of Utility Billing

A bill shall not be considered paid until remittance for same has been received at the office of the Finance Department, and the department shall not be responsible for delays or losses in transportation in the mail or otherwise. The fact that a customer does not receive a bill shall not constitute grounds for late payment discount or adjustment.

Returned Checks or Electronic Drafts

If your payment is returned for any reason, a fee will be charged for the return. It is your responsibility to contact the City of Niceville to make arrangements to make the item good. If the City of Niceville receives the item prior to your contacting us, our policy is to try to contact the customer by phone (leave a message if no answer) or place a door hanger on the door. If our office is not contacted within 24 hours of our attempt to contact the customer the water service will be disconnected and a reconnect fee of $35.00 will be charged also.

Delinquent Accounts

If your bill is not paid in full on the 10th of each month you will receive a late notice with the 10% penalty charge included. Water service for any account delinquent (after the 20th of the month) will be disconnected without further notice. Water will remain off until all charges have been paid in full. A $35.00 reconnect fee will be assessed to offset personnel and vehicle expense. Please do not let this happen to you. The City staff will restore water service after the bill is paid during office operating hours.

Effective January 1,2024, if your water bill is not paid by the 20th of the month and your water service is disconnected for non-payment, all payments made after 5PM will not have service restored until after 8AM the next business day.