Utility Billing

Billing and receiving the funds that flow in and out of the City is the job of the Utility Billing Department. Personnel in the department calculate, bill, and collect payment for more than 7,300 water and sewer accounts and approximately 5,900 garbage collection accounts per month. This equates to more than 86,400 meters read and utility bills issued per year .

The city accepts credit cards (Visa, Mastercard and Discover) for payment of your utility bill at the office.

Online Payments

You can set up an account online to view your utility information, such as transaction and consumption history, and also pay your utility bill if you choose to. There is a $2.50 fee ($1.25 convenience fee and $1.25 website hosting fee).  Pay your utility bill.

Automated Telephone Payments

To pay by phone dial 855-589-7811 or 850-279-6436, ext. 1113

The city now has an automated telephone number for customers to call and pay their utility bill. There is a $2.50 fee ($1.25 transaction fee and $1.25 site fee). You will need your account number and house number for the system to locate your account information for payment. We will no longer manually enter your information for your utility bill payments.

Bills are Due Upon Receipt

A 10% penalty is added to all balances not paid in full before close of business on the 10th. A drive-by drop box is located in the parking lot at City Hall near the island across from the Police Department. In addition, there is a smaller drop box near the entrance to the Utility Billing Office for your convenience or you can mail your payment to:
City of Niceville
208 N Partin Drive
Niceville, Florida 32578

Mailed bills must be postmarked by the 10th to avoid the penalty.

Special Notice to All Customers

Meter deposit ordinance, implemented October 1, 2005:

'If any utility service of a customer should be discontinued due to nonpayment two times within a 12 month period, a deposit equal to two months average billing rounded up to the nearest $5.00, in addition to the deposit on file, will be required prior to resumption of service.'

To avoid having to pay this additional higher deposit to have your service restored if you are disconnected more than twice in a 12 month period, you will need to ensure that our office has received your payment by the 20th of each month.