The Utility Billing Office is closed to the public for anything other than cash payments for utility bills. We have multiple payment options to help serve you during this time. For more information, please visit our Payment Options page. If you have questions or concerns, feel free to call us Monday through Friday between 8 am and 5 pm at (850)279-6436 ext. 1100. We will continue to monitor the local health environment and take action when appropriate to protect our employees and the public.
About Our Department
Billing and receiving the funds that flow in and out of the City is the job of the Utility Billing Department. Personnel in the department calculate, bill, and collect payment for more than 7,300 water and sewer accounts and approximately 5,900 garbage collection accounts per month. This equates to more than 86,400 meters read and utility bills issued per year .
The city accepts credit cards (Visa, Mastercard and Discover) for payment of your utility bill at the office.
Bills are Due Upon Receipt
A 10% penalty is added to all balances not paid in full before close of business on the 10th. A drive-by drop box is located in the parking lot at City Hall near the island across from the Police Department. In addition, there is a smaller drop box near the entrance to the Utility Billing Office for your convenience or you can mail your payment to:
City of Niceville
208 N Partin Drive
Niceville, Florida 32578
Mailed bills must be postmarked by the 10th to avoid the penalty.
Special Notice to All Customers
Meter deposit ordinance, implemented October 1, 2005:
'If any utility service of a customer should be discontinued due to nonpayment two times within a 12 month period, a deposit equal to two months average billing rounded up to the nearest $5.00, in addition to the deposit on file, will be required prior to resumption of service.'
To avoid having to pay this additional higher deposit to have your service restored if you are disconnected more than twice in a 12 month period, you will need to ensure that our office has received your payment by the 20th of each month.