The Communications Division is responsible for answering emergent and non-emergent calls for service, inputting information into a Computer Aided Dispatch (CAD) system and dispatching police officers to calls for service as needed.

All calls for service on our non-emergency lines will be answered "Niceville Police Department." During times of high volume calls, a non-emergency line may be answered, "Niceville Police Department, do you have an emergency?" If a caller advises, "Yes", the call will be handled immediately. If the caller answers "No", the caller will be advised to hold. In this instance, please do not hang up! Your call will be answered in the order it was received.