UTILITY BILLING SERVICES

208 N Partin Dr, Niceville, FL 32578

Notice: In mid February 2011, the City began accepting credit cards (Visa, Mastercard & Discover) for payment of your water bill at the office. You can now setup an account on our online website to view your account information such as transaction and consumption history and also pay your utility bill if you choose to. Click on the button (Pay Utility Bill) for that service, there is a $2.50 fee ($1.25 convenience fee and $1.25 website hosting fee)


Customer Service- (850) 279-6436 Ext. 1100, Fax (850) 729-4011

City Clerk- Dan Doucet, (850) 279-6436

Utility Billing Supervisor- Julie Cole, (850) 279-6436

Wastewater Treatment- Plant Manager - Rick Helms

The Utility (Water) Billing offices are open Monday - Friday, 8am to 5pm.   They are located toward the back of City Hall, nearer to the Softball Complex with the City Clerk and Finance Department. Directions

Billing and receiving the funds that flow in and out of the City is the job of the Utility Billing Department. Personnel in the department calculate, bill, and collect payment for more than 7,300 water and sewer customers and approximately 5,900 garbage customers per month. This equates to more than 86,400 meters read and utility bills issued per year.

SPECIAL NOTICE TO ALL CUSTOMERS

Effective October 1, 2005 a new meter deposit ordinance was implemented.
The ordinance reads as such:
'If any utility service of a customer should be discontinued due to nonpayment two times within a 12 month period, a deposit equal to two months average billing rounded up to the nearest $5.00, in addition to the deposit on file, will be required prior to resumption of service.'
To avoid having to pay this additional higher deposit to have your service restored if you are disconnected more than twice in a 12 month period, you will need to ensure that our office has received your payment by the 20th of each month.

UTILITY DEPOSITS
RESIDENTIAL

A $80.00 deposit (if your location has a larger meter - see schedule below) and a $35.00 (non-refundable) processing fee is charged at the time application is made for service with the City of Niceville.
Deposit Application   ~   Water Turn On Agreement

COMMERCIAL

Deposits for non-residential customers shall be not less than $80.00 but shall not exceed three times the estimated bill as determined from the published Water, Sewer, Garbage, and Stormwater rate schedules, or $80.00, whichever is greater. Also a $35.00 (non-refundable) processing fee is charged at the time application is made for service with the City of Niceville .

The deposit will be applied to a customer's final bill when they terminate service with the City of Niceville.

WATER AND SEWER BILLS

Water meters are read during the fourth week of each month and bills are mailed as close to the 1st of the month as possible. If you do not receive your bill, please call the Utility Billing Office at (850) 279-6436 Ext. 1100 after the 7th of the month. Meters are read one month but the billing for that month is not mailed until the following month.
NON-RECEIPT OF A BILL DOES NOT EXEMPT YOU FROM THE CONSEQUENCES OF NON-PAYMENT!!

PAYMENT OF UTILITY BILLING

A bill shall not be considered paid until remittance for same has been received at the office of the Finance Department, and the department shall not be responsible for delays or losses in transportation in the mails or otherwise. The fact that a customer does not receive a bill shall not constitute grounds for late payment discount or adjustment.

BILLS ARE DUE UPON RECEIPT

A 10% penalty is added to all balances not paid in full before close of business on the 10th. A drive-by drop box is located in the parking lot at City Hall near the island across from the Police Department. In addition, there is a smaller drop box near the entrance to the Utility Billing Office for your convenience or you can mail your payment to:
     City of Niceville
     208 N Partin Drive
     Niceville, Florida 32578

Mailed bills MUST be postmarked by the 10th to avoid the penalty.

RETURNED CHECKS OR ELECTRONIC DRAFTS

If your payment is returned for any reason, a fee will be charged for the return. It is your responsibility to contact the City of Niceville to make arrangements to make the item good. If the City of Niceville receives the item prior to your contacting us, our policy is to try to contact the customer by phone (leave a message if no answer) or place a door hanger on the door. If our office is not contacted within 24 hours of our attempt to contact the customer the water service will be disconnected and a reconnect fee of $35.00 will be charged also.

Auto Debiting Information

You may also consider signing up for our auto-debiting program. Over 2,000 customers have taken advantage of this service. Your bank account is debited on the 10th of each month, unless the 10th falls on a weekend or holiday. Then your bank account is debited on the next business day. You never need to worry about being late as long as you maintain adequate funds in your account to cover the cost. You will receive a hard copy of the bill each month.
The auto-debiting agreement will remain in effect until either party gives written notice to the other of termination. I understand my notice must be received by the City in time for it to have a reasonable opportunity to act. To sign up for this service please visit our office or click and print the agreement form below. Complete this form and return it to our office along with a voided check by the 20th of the month. The next bill you receive will be pre-noted and the draft will begin the following month when your bill states “paid by draft” under the amount due.
Auto Debiting Agreement (Front)   ~    Auto Debiting Agreement (Back)   ~    Cancel Auto Debiting Agreement

E-MAIL BILLING INFORMATION

The city began offering the choice of paperless billing in August of 2009. If you are interested in receiving your bill via e-mail you can stop by the office to sign-up for this service or print and complete the form below and return it to our office by the 20th of the month for processing and the service should begin with our next billing process. The e-mail agreement will remain in effect until written notice is received by the city to terminate the service. Written notice needs to be in our office no later then the 20th of the month. Email Application

DELINQUENT ACCOUNTS

If your bill is not paid in full on the 10th of each month you will receive a late notice with the 10% penalty charge included. Water service for any account delinquent (after the 20th of the month) will be disconnected without further notice. Water will remain off until all charges have been paid in full. A $35.00 reconnect fee will be assessed to offset personnel and vehicle expense. Please do not let this happen to you. The City staff will restore water service after the bill is paid during office operating hours.

TERMINATION OF SERVICES

A customer may terminate the contract for service at any time by giving notice and a forwarding address to the City. Upon termination of your services with the City the deposit will be applied to the customer's final bill; but in case notice is not given to the City, then the customer shall continue to be liable for service thereafter and for the minimum monthly rate or charge in case no water is consumed, even though the premises are vacated or occupied by other parties who fail to make application for service and sign a contract.

WATER RATES AS OF: 10-01-12

INSIDE CITY LIMITS    Base: $11.55
$1.99 per 1,000 gal   First 2,000 gallons
$2.58 per 1,000 gal   2,001 to 8,000 gallons
$3.30 per 1,000 gal   8001 to 12,000 gallons
$4.10 per 1,000 gal   12,001 to 20,000 gallons
$5.00 per 1,000 gal   20,001 to 25,000 gallons
$5.00 per 1,000 gal   All over 25,000 gallons

LAWN METERS:
All water consumed: $5.00 per 1,000 gallons

INSIDE CITY LIMITS:
A 10% City tax on water only will be added.

OUTSIDE CITY LIMITS:
A 10% surcharge will be added.

SEWER RATES AS OF: 10-01-12

RESIDENTIAL SINGLE FAMILY ~ $18.40 per month plus $2.58 per 1,000 gallons of water used or discharged not to exceed 16,000 gallons.

MULTIPLE FAMILY,APARTMENTS,MOTELS,AND TRAILER PARKS ~ $18.40 per month plus $2.58 per 1,000 gallons of water used or discharged times the number of units, not to exceed 16,000 gallons per unit.

ALL NON - RESIDENTIAL ~ $18.40 Per Month Plus $2.58 per 1,000 gallons of water used or discharged

CUSTOMERS ON WATER WELL CONNECTED TO SEWER ~ Rates shall be $59.68 per month per unit

CUSTOMERS NOT CONNECTED - SEWER AVAILABLE ~ Sewer Availability Rate shall be $18.40 per month per unit plus usage if not connected within a year of availability.

OUTSIDE CITY LIMITS ~ A surcharge of 10% shall be added.

SANITATION

$12.20 Household Garbage ($8.44) and Yard Waste ($3.76) P/U (EFF. 03/01/13)
$13.64 County Tipping Fee
$2.00 Recycling Fee (Effective 03/01/13) Info

Senior Citizens Solid Waste Collection Reduced Rate

On March 13, 2012 The Niceville City Council adopted Ordinance 12-03-01, initiating a senior discount program for reduced solid waste collection fees. An application for the discount programs may be filed with the City Utility Billing Office according to the following guidelines:

Qualifications:
1) Must be 65 years of age or older by November 1st of the current year and provide proof of age from one of the following documents:

Drivers License

Identification Card issued by the State of Florida

Birth Certificate
2) Must be the homestead property owner

To be verified by the Okaloosa County Property Appraiser
3) No more then two people reside in the dwelling

Rates/Service:
Homestead property owners who elect and are approved to take advantage of the Senior Program will receive a 15% rate reduction. The level of service for the senior program for collection of garbage will be once a week and picked up on the first day of weekly collection service for the route which services their address. All other schedule services (recycling and yard waste) will be the same as other residential customers.

Continued eligibility:
Additions and deletions from the senior program will be on an annual basis. Property owners will need to re-apply annually between January 1 and April 30 each year to continue eligibility in the Senior discount Program.

Form Filing:
Forms are available at the Utility Billing Water Dept. or by clicking on the Senior Discount Form below. Please bring the necessary documents, indicated above under qualifications, with you as the applicants signature will need to be notarized at the time of filing. Notaries are available on site.
Senior Discount Form

STORMWATER RATES (INSIDE CITY ONLY)

$4.51 Residential (Per Unit)
$9.03+ Commercial (9.03 Minimum, Per Unit, Based on Square Footage)

10% Late penalty is assigned on all charges except city tax and stormwater after the 10th of each month.

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