Frequently Asked Questions

 


Why are there three different fire departments in Niceville?

Why do the 9-1-1 operators ask so many questions?

I called the EMS, why did the Fire Department show up?

Why do I see fire trucks at vehicle accidents when there is no fire?

How can I obtain a fire report?

Can the fire department unlock my car if I have locked the keys inside?

 
Why are there three different fire departments in Niceville?
The three departments in Niceville are the City of Niceville Fire Department, East Niceville Fire District, and North Bay Fire District.

The City is the primary department for the incorporated areas of Niceville, All of Hwy 285 up to the Walton County line and Hwy 85 North up to Mile Marker 11 by State Road 123.

East Niceville Fire District has the unincorporated areas within the City of Niceville.

North Bay Fire District is responsible for the area of Blue Water Bay.

Even though we are three separate departments, we rely on each other to assist on all structure fires and when one of our trucks is busy on another call we cover for each other by operating within a Mutual Aid Agreement.
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Why do the 9-1-1 operators ask so many questions?
The dispatcher you speak with on the telephone is typing information into a computer. Another communications officer is relaying that information, via radio, to the responding Firefighters. The 9-1-1 operator will ask certain questions in a particular order to most efficiently fill in the fields on the computer screen. Once a few preliminary questions have been answered, the operator will be in a better position to provide more details or narrative information, such as a the extent of the fire or is anyone still in the burning structure. The Niceville Fire Department suggests calling 9-1-1 from a cell phone or another phone OUTSIDE the residence to expedite the evacuation. NEVER go back into a structure after you have left it. Many people have died in fires AFTER they had already gotten out once but made the ultimate mistake by re-entering the burning structure. The responding Firefighters may have specific questions regarding the situation while they are en route. Unless you are in an unsafe location, it is in your best interest to remain on the line until the 9-1-1 operator has obtained all of the information and the operator may ask you to remain on the line until the Firefighters arrives.
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I called the EMS, why did the Fire Department show up?
The Niceville Fire Department provides Basic Life Support (BLS) First Response for Okaloosa County Emergency Medical Services. By providing this valuable service, we are able to arrive on scene many times prior to the ambulance and initiate life saving treatment until the ambulance can arrive. All fire department vehicles whether administrative or emergency response vehicles carry first aid kits, oxygen and defibulators which can provide electric shock to heart attack victims to hopefully get the heart back into a manageable rhythm. When you call 9-1-1 the dispatcher who is Emergency Medical Dispatcher trained will ask you several questions AFTER dispatching the trucks and can then give you certain treatment procedures to include CPR instructions over the phone. Getting trucks to the scene is never delayed by dispatchers asking too many questions.
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Why do I see fire trucks at vehicle accidents when there is no fire?
Just like medical calls, the fire department first responds on all accidents with confirmed injuries or confirmed leakage. We also respond if there is unknown leakage or injuries. Both of our fire engines carry special equipment to deal with vehicle accidents to include the "Jaws of Life". There are several hazards involved with a vehicle accident besides fire or leaking gas. Some of those hazards include hot fluids from the engine compartment, battery acids, air bags that have not deployed, and extremely high voltage wires from the new hybrid vehicles. Our philosophy on every call we go on is that it's better to respond and not be needed than to not respond and be needed.
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How can I obtain a fire report?
Fire reports may be obtained by calling our station during administrative business hours Monday through Friday, 7:00 AM to 4:00 PM. Reports are available to the occupant, owner or a representing insurance company. Reports are also available by written request. There is no fee for city residents but there is a $5.00 fee for insurance agencies or those who do not reside within the city limits.
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Can the fire department unlock my car if I have locked the keys inside?
It is the policy of the Niceville Fire Department to only open a locked car if there is someone locked inside. The Fire Department will make you sign a waiver releasing them of any liability for damages caused by our attempt to unlock your vehicle. If there is nobody inside the vehicle, you must call a locksmith.
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